We are excited to have a new program here at Dwell to offer to our clients. Guardsman is a 5-year protection plan for your new furniture and area rugs. It is designed for accidents and day-to-day oopsies that are bound to happen and do not fall within a manufacturer’s warranty plan. Stains and damage are covered for fabric, leather, wood, and area rugs, so you can have peace of mind that your investments are protected.
How Guardsman Works
The way the program works is that there is tiered pricing that you purchase at the point of sale for your furnishings. When accidental damage occurs, you can call the company and they will deploy a professional furniture technician to your home to repair the problem. If repair is not possible, they will then replace or reselect your item.
What Is Covered
We chose this plan because of how extensive the coverage is–but this is the first one we’ve come across which includes household pet damage and electronic components. The latter is especially important with all of the electric components we have in our motion and comfort pieces these days, such as chargers, power outlets, lighting, LEDs, USB ports, massage mechanisms, tablet docking stations, laptop docking stations, and even speakers!
What Is Not Covered
With all of the inclusions, it is also important to note the exclusions, because not everything is covered. Damages not covered are things like: perspiration, hair and body oils; accumulation of stains, damages, or soil buildup; moving damage – moving between residences or while in storage; ordinary wear & tear caused by repeated use/over time; fading or discoloration, cushion resiliency; manufacturer quality issues (which could include stress tears and/or many we’ve already mentioned), fading, color loss or color change, loss of foam firmness or resiliency.
Ask your salesperson or designer about how the Guardsman protection plan can protect your furniture and area rug investments, and they can answer any specific questions that you may have. Hope to see you soon!
The market is flooded with online retailers and home furnishing stores that prioritize convenience over all else. When you shop with Dwell to furnish your home, you’ll notice some distinct differences.
Quality
While they can be cute, cheap, and convenient for the first few months that they hold up, you’ll soon find that convenience furnishings are not built to last–they are built to be replaced. Two of the most apparent examples of this can be seen in the production methods and type of coverings chosen. There is a big difference between manufactured metal-based componentry that is cranked out one after another on a production line, versus bench built wooden frames that are hand-finished from start to end. When it comes to production methods, we’ll choose quality and craftsmanship every time.
As another example, “leather” is a broadly used term. When shopping for a leather product, don’t be fooled by tricky terms. If you want a thick, treated, lasting leather, “top grain” and “full grain” is what you should be looking for. Any of the following should be avoided: Corrected grain, embossed grain, split suede, nubuck suede grain, reconstituted leather, bonded leather, fibre leather. On the lowest end of the spectrum is fibre leather, which some manufacturers can still call “genuine leather”. This is akin to comparing MDF board to hardwood flooring and calling it “genuine wood”. At Dwell, we choose high quality materials and durability over fast and cheap.
On-Staff Designers
Dwell is fortunate to employ some very talented Interior Designers. We love our jobs and are here to help you make your home beautiful! We specialize in navigating the nuances of the industry for you – from finding the most appropriate upholsteries for your lifestyle, to space planning your rooms so your furnishings are right-sized and balanced. We also have an abundance of creative energy, always ready to apply our tool kit of 250+ vendors to your unique interior style.
Touch and Test
Nothing beats seeing, touching, and sitting in a piece of furniture before you purchase. We invest heavily in this concept with a huge showroom so that you can experience your investments prior to purchasing. Because of this commitment we have become a regional destination for homeowners, builders, realtors, and independent designers!
Customer Service Support
We will never give you a 1-800 number to call. We have staff dedicated to facilitating customer service issues and any questions that you may have.
White Glove Delivery
Bringing home new furnishings is so exciting! Except when you realize you have to haul it inside, assemble it, and dispose of all the packaging by yourself. When you order with us we take all of the hassle out of the process. We inspect each item upon arrival and take responsibility for damages. Our skilled team of heavy lifters will come into your home and assemble your rooms per your and your designers’ specifications. They leave with your spaces looking like a magazine!
Supporting Local
During Covid-19 and the recent Iowan Derecho, it has become abundantly clear that supporting local businesses has a direct impact on our local economy. Not only does it keep money in our community, but it upholds the values we believe in. At Dwell, we believe in being fully invested in our community, which is why we are happy to donate to and support local charities, as well as develop a network of local recommendations to share with our customers. Never has it been more apparent that we are truly all in this together.
On behalf of the entire team here at Dwell, we hope that everyone is staying safe and healthy. We thought it would be a good idea to check in and let everyone know what our business has done to adapt to the new world we are now living in.
In-store experience
When you come to Dwell Home Furnishings, you’ll find all of our employees and customers wearing masks and maintaining appropriate social distancing measures. If you don’t have a mask, we have plenty to share. We are also fully stocked and continuously cleaning the showroom with various sanitizers and cleaners. We want everyone that visits the showroom to feel safe and confident so that we can continue to serve and deliver the highest quality experience to our guests.
Modified summer hours
We’ve updated our showrooms hours to 10:00-5:00 Monday-Saturday and 12-4 on Sunday. If you are more comfortable with a private appointment, please give us a call and we can work with you to make that happen.
In-demand products
As we are all spending more time at home, many of our clients are considering how to make their homes more comfortable and enjoyable. Some of our favorite “comfy” pieces such as Stressless, recliners, and motion furniture have been immensely popular during this time of increased nesting. Because of this demand we’ve recently added many new recliner options to the showroom floor. Check out our Facebook page to see some of these new pieces!
Ongoing sales
Unfortunately, some of the larger annual sales we are known for have had to be cancelled, including the Spring Flea Sale and Summer Warehouse Sale. In response, we’ve been integrating these great deals and discounts into our regular showroom stock. No fear of missing out here!
New seasonal arrivals
Manufacturers that have been closed due to the pandemic are now beginning to reopen. This is great news for many reasons, but we’re particularly excited about the new seasonal products that are being released. These fresh ideas to work with mean exciting new possibilities for you and your home.
Tracking shipments
While shipping times are less predictable than before and sometimes delayed, tracking on shipments have begun to improve. We realize that knowing your timeline can make all the difference in your ability to plan and coordinate your home updates effectively.
Safe deliveries
When invited into your home, our delivery team will be wearing gloves and masks for everyone’s safety. We’ve also modified our services to include free local curbside or garage delivery as an option for your convenience.
We look forward to seeing you soon!
The Ekornes Stressless line is constructed specifically for comfort. It’s one of the only brands in the nation with furniture both ergonomically and orthopedically manufactured
Moriah McClurg, design sales associate at Dwell Home Furnishings, recently had the opportunity to attend an advanced training workshop where she learned customer service tips, gained insider product knowledge, and discovered the latest Stressless products available.
When people come into the store interested in a Stressless chair, I have them sit in each one. When you sit someone in the right chair, they get this look across their face that says, “this is perfect.” It’s an exciting feeling—ensuring that customers get the right one.
With a lifespan of 20-25 years, the purchase of a Stressless chair is an invaluable investment in comfort and well-being. The lower lumbar support has earned the chair endorsements from the American Chiropractic Association and in two U.S. states, Stressless chairs can even be prescribed by a doctor! When you sit it one, it will feel like it was made just for you.
For those interested in some of their new products, Stressless now offers office furniture, sofas, sectionals, and even accent tables that fit the latest styles.
Customers of all ages come asking about the Stressless line and the number one thing that brings them into the store is a positive review from a friend or loved one.
Dwell Home Furnishings is the only dealer in the Iowa City area and we’re more than happy to find the piece that’s just right for you, whether it’s on display or a custom order.
-Moriah
Dwell Home Furnishings is excited to offer an expansive Stressless display on the floor that includes chairs of every size. While Moriah is especially qualified, all sales associates have received training from Stressless representatives to ensure the perfect fit and design for any interested customer.
From January 26th to March 12th, save $300 on Stressless Peace in all Paloma Leather colors OR if you already own Stressless furniture that you love, enjoy a free upgrade from fabric to leather, or from one grade of leather to a superior grade. Visit the store and speak to a sales associate or call 319-338-8909 for complete details!